Project No. 05 — Fintech hardware

Gold Teller Machine

An ATM for gold loan.

Prototype Rupeek Fintech Pvt Ltd 2020 — 2021 Role — Industrial Designer

Gold Teller Machine. Rupeek Fintech Pvt Ltd, 2020 — 2021.

Rupeek asked for the front end of a kiosk that ordinary people across India could use to process a gold loan. The design brief resolved into five constraints: understand the gold loan process, demand minimal effort from the user, explore layouts that follow that process, keep the aesthetics sleek, and stay familiar.

Outcome. Rupeek made prototypes and tested their systems. The kiosk project was called off in 2021, probably because of operational overheads.

Approach

6 stages

Study

Parallel products — passbook printer, soda dispenser, gaming machine, weighing machine, speedometer.

Brainstorm

Working sessions with the client to fix the constraints.

Concepts

Layout options generated against the loan process.

Iterate

Iterations under constraint, then three concepts carried forward.

Shadow

Three concepts observed with users, then iterated again.

Draw

Technical drawing for the build.

Gallery

15 figures

**Fig. 01.** Parallel products and interaction references — passbook printer, soda dispenser, gaming machine, weighing machine, speedometer, power switch, TV remote, battery indicator, simple phone, Aadhaar application.

**Fig. 02.** The wall-mounted reference in use — everything the user needs held in one plane.

**Fig. 03.** Standing kiosks drawn closer to the passbook machine interaction people already know.

**Fig. 04.** Gold weight indicator — digital weighing machine against a counter weighing machine.

**Fig. 05.** Aadhaar application study: two monitors, biometric scanner, operator side, chair.

**Fig. 06.** Seated interaction with everything set into the wall.

**Fig. 07.** Wall-set unit in Rupeek livery.

**Fig. 08.** Free-standing concepts explored against the same process.

**Fig. 09.** The gold biscuit look — the machine reading as the thing it dispenses value against.

**Fig. 10.** General arrangement: 1000 mm wide, 400 mm deep, 200 mm high, screen at 30 degrees.

**Fig. 11.** Tray and glass broken out of the assembly.

**Fig. 12.** Storyboard — the user gets to KYC, then wonders where the scanner is. The critique that moved the layout.

**Fig. 13.** Desk-mounted variant in situ.

**Fig. 14.** User test against the wall-mounted prototype.

**Fig. 15.** The built prototype, in use.

Rupeek made prototypes and tested their systems. The kiosk project was called off in 2021, probably because of operational overheads.